We’re bowlers first, and we want you to feel confident every time you order from us. If something doesn’t work out, our return process is simple and self-serve—just be sure to review the details below before starting a return.

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30 Day Return Window

• Returns are accepted within 30 days of delivery.
• Items must be unused, unopened, undrilled, and returned in their original packaging, including all accessories and documentation. See below for item specific details.
• Proof of purchase is required for all returns.

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Self-Serve Returns

Quick and easy returns are handled through our online Self-Serve Return Portal.

To start a Self-Serve Return:

• Log into your account or use the return link provided with your order.
• Select the item(s) you wish to return.
• Follow the prompts to submit your return request.

Once your return request is reviewed, we’ll send a follow-up email. Approved returns will include shipping instructions, and denied requests will be communicated by email with additional details.

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Returns by Phone

• Call us Monday–Friday, 10:00 a.m. – 5:00 p.m. PST at (916) 800-2695.
• Please have your order number and reason for return ready.
• We may request product images as part of the review process.
• If approved, we will issue a Return Merchandise Authorization (RMA) number.

Returns sent without being submitted through the Self-Serve Return Portal or without prior phone approval may be refused.

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Return Shipping

• Return shipping costs are the customer’s responsibility.
• We strongly recommend using a trackable shipping method. We are not responsible for items lost or damaged during return transit.
• Original product packaging must be placed inside a protective shipping box or materials to prevent damage during transit.
• Do not attach shipping labels directly to, or ship items in, the manufacturer’s packaging alone.

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Restocking Fee for Orders with Free Shipping

• Orders that qualified for our Free Shipping Offer are subject to a 15% restocking fee if returned.
• This fee helps offset the original shipping costs.
• The restocking fee will be deducted from your refund once the item is received and inspected.
• Original shipping charges are non-refundable.

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Return Merchandise Condition

To be eligible for return, all products must be brand new, unused, and in their original packaging. Product packaging must not show signs of damage or being opened.

Bowling Balls

• Must be unused, undrilled, and free of markings.
• Any ball showing signs of use or having been thrown will not be accepted.

Bowling Bags

• Must be unused with all product tags attached.
• Original box (if included) must be intact.
• Wheels must show no signs of use.

Bowling Shoes

• Please try shoes on only on a clean, dry surface to confirm proper fit.
• Shoes worn on the lanes are not eligible for return.
• Shoes must be in perfect condition with clean soles showing no signs of use.
• All original accessories, packaging, marketing materials, and the shoe box must be included.

All Other Products

• Must be brand new, unused, and returned in original packaging with all components included.

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Non-Returnable Items

• Used merchandise
• Clearance, discontinued, or closeout items
• Customized products

These items are final sale and not eligible for return. Certain special order items may also be noted on their product pages as not eligible for return. Please review your selection carefully before purchasing.

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Package Refusals

If a package is refused without first checking with us and the items are correct, the shipping carrier may charge fees that we’ll need to pass along. The customer will be responsible for all shipping fees incurred. To avoid this, please contact us before refusing delivery.

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Refunds

• Refunds are issued to the original payment method after the return is received and inspected.
• Please allow 5-10 business days for processing once your return arrives.
• Shipping costs, return shipping, and applicable restocking fees are non-refundable.

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Exchanges

We do not offer direct exchanges. However, you’re welcome to return your item and place a new order for exactly what you need—helping you get the right product as quickly as possible.

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Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery.
• Email us a brief description of the issue along with clear photos of the full item, the damaged area (if applicable), and the shipping box so we can resolve the issue as quickly as possible.

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Warranty Claims

Please see our Warranty Claims page for full details of our warranty claim process.